Privacy Policy

Effective Date: 16/05/2025
Business Name: Celiktrical Group
ABN: 17 655 694 081
Location: Melbourne, Victoria, Australia
Website: www.celiktricalgroup.au

1. Introduction

At Celiktrical Group, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy also details how we manage data collected through our digital channels, including social media advertising.

2. What Information We Collect

We may collect personal information directly from you when you:

  • Submit an enquiry via our website or contact form

  • Call, email, or otherwise contact us

  • Interact with our social media ads or landing pages

  • Engage with us in-person or over the phone

Personal information may include:

  • Full name

  • Email address

  • Phone number

  • Physical address

  • IP address

  • Details about your project or electrical service needs

  • Any other personal information you voluntarily provide

Automatically collected data (via cookies or pixels):

  • Your device type, browser type, and location

  • Pages you visit and actions you take on our website

  • Interactions with our ads on Facebook, Instagram, Google, or other platforms

3. How We Use Your Information

We collect and use your personal data for the following purposes:

  • To respond to enquiries and provide quotes or services

  • To schedule and deliver electrical services

  • To follow up on your requests or feedback

  • To personalise and improve our marketing (including social media advertising)

  • To monitor the effectiveness of our ads and website

  • To comply with legal obligations

4. How We Collect Data from Ads

When you engage with our digital advertising (e.g., Facebook/Instagram ads), we may use tracking technologies such as:

  • Meta Pixel

  • Google Ads Tag
    These tools help us understand your interaction with our content so we can optimise ad performance and improve relevance.

We do not sell or share your personal data to third parties for marketing purposes. Ad platforms may use anonymous aggregated data to optimise ad delivery in accordance with their own privacy policies.

5. Disclosure of Personal Information

We do not disclose your personal information unless:

  • It is required for the delivery of our services (e.g., sharing your address with our qualified electricians)

  • We are legally obligated to do so

  • You have given consent

We may use third-party service providers to support our operations (e.g., CRM systems, ad platforms, or IT support). These providers are contractually bound to keep your data secure and confidential.

6. Data Storage and Security

Your personal data is stored securely through encrypted systems and trusted third-party platforms. We take reasonable precautions to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

7. Access, Correction & Deletion

You may request to:

  • Access the personal information we hold about you

  • Correct or update your information

  • Delete your information from our records

To do so, please contact us at info@celiktricalgroup.au.

8. Cookies and Third-Party Tools

Our website may use cookies and third-party tracking tools to:

  • Improve your browsing experience

  • Monitor website performance

  • Measure the effectiveness of our marketing campaigns

You can choose to disable cookies through your browser settings. Please note that doing so may affect your experience on our site.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please get in touch:

Celiktrical Group
Melbourne, VIC, Australia
📧 info@celiktricalgroup.au
🌐 www.celiktricalgroup.au